acx24's Privacy Policy

acx24 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how acx24 collects, processes, stores, and protects your personal information through our website, mobile platform, and other services.

When you use any acx24 service, you acknowledge that you have read and understood this policy. We recommend that you read this page carefully and save it for future reference.

This policy applies to all services operated under the acx24.bar domain. It does not apply to third-party websites or services.

acx24 collects your information in several ways. The following types of information may be collected:

2.1 Information You Provide Directly

When you create an account on acx24 or use our services, the information you provide yourself includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity verification documents (national ID card or passport)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Information you provide when contacting our support team

2.2 Automatically Collected Information

When you use the acx24 platform, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Page visit history and duration
• Clickstream data and usage patterns
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

A record of each of your financial transactions is stored, which includes:

• Deposit and withdrawal history
• Gaming activity information
• Details of bonuses and rewards received
• Transaction amounts and dates

acx24 uses the collected information for the following legitimate purposes:

• Account Management: To help create and manage your account and to verify your identity.
• Service Delivery: To provide you with gaming services, payment processing, and customer support.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user behavior in order to improve our platform and service quality.
• Communication: To inform you about important updates, policy changes, and security-related matters.
• Responsible Gaming: To help implement responsible gaming policies by monitoring users' gaming behavior.

acx24 takes the highest technical and organizational measures to protect your information. Our main security measures are:

4.1 Technical Security

• SSL Encryption: Our entire platform is secured with SSL (Secure Socket Layer) encryption, which keeps your information protected during transmission.
• Data Encryption: Stored sensitive information is protected using industry-standard encryption methods.
• Firewall Protection: Advanced firewall systems are used to prevent unauthorized access.
• Regular Security Testing: Regular security audits are conducted to identify vulnerabilities in our systems.

4.2 Organizational Security

• Only authorized personnel have access to your information.
• All staff are trained on data protection.
• Every instance of data access is logged and monitored.
• Strict password policies and multi-factor authentication are enforced.

4.3 Data Retention Period

Your information will be retained for as long as required by applicable law. Even after an account is closed, some information may be retained for a specified period to meet legal obligations.

acx24 does not sell or rent your personal information to third parties. However, information may be shared in the following circumstances:

• Service Provider Partners: Information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfer services), technical support, and other necessary services — solely for the purpose of delivering those specific services.
• Legal Authorities: In response to a court order or a valid request from a government authority.
• Fraud Prevention: With relevant authorities to prevent money laundering or other financial crimes.
• Business Changes: In the event of a company merger or acquisition, provided the new owner is also bound to offer equivalent protection under this policy.

Third-party service providers only have access to the information necessary to perform their specific function and are required to comply with acx24's strict privacy standards.

The acx24 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Use of Cookies

• Essential Cookies: Required for the platform's core functionality (maintaining login sessions, security, etc.).
• Functional Cookies: To remember your preferences and settings (language, display settings).
• Analytical Cookies: To understand platform usage and improve services.
• Security Cookies: To detect fraud and ensure security.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some important platform functionality.

As an acx24 user, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Right to Correction: The right to request correction of any inaccuracies in your information.
• Right to Deletion: The right to request deletion of your information in certain circumstances (this right may be limited where legal obligations apply).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to request your information in a structured, readable format.
• Right to Object: The right to object to certain types of data processing.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time.

acx24 strictly does not collect or process information from anyone under the age of 21. Our services are intended for users aged 21 and above only.

If we become aware that information from a minor has been collected, we will take immediate steps to delete that information and close the associated account.

For operational purposes, your information may in some cases be processed or stored outside of Bangladesh. In such cases, acx24 ensures that:

• The recipient country or organization provides adequate data protection.
• Appropriate agreements and safeguards are in place for the data transfer.
• Your information remains protected in accordance with the standards described in this policy.

acx24 may update this privacy policy from time to time. For significant changes, we will notify you by email or through the platform.

Continuing to use acx24's services after a change has been made will be considered acceptance of the updated policy terms. We therefore recommend that you review this page regularly.

acx24 makes every effort to protect your information. However, no method of transmitting information over the internet is completely secure. We are committed to taking prompt action in the event of a security breach and to notifying affected users.

acx24 is not responsible for the privacy practices of third-party websites or services. We recommend that you read the privacy policy of any third-party service before using it.

This privacy policy is governed by the applicable laws of Bangladesh. Any dispute relating to this policy will first be attempted to be resolved through discussion. If no resolution is reached through discussion, the matter will be settled by a competent court in Bangladesh or through mediation.