Frequently Asked Questions
All your questions about acx24
All your questions about acx24
answered here
Bonuses, deposits, withdrawals, support, and VIP — browse the questions and answers below for detailed information on all acx24 services.
Whether you are new or a regular player at acx24, you may have many questions — how bonuses work, the easiest way to deposit, what VIP benefits look like, or who to turn to when something goes wrong. On this page we have provided clear and straightforward answers to those questions so you can enjoy your experience without worry. If you want to know more about any acx24 service, our 24/7 live chat support is always ready.
Frequently Asked Questions
Contact & Support
There are two main ways to get support at acx24. First, you can get instant help through live chat from any page on the site. Second, you can write to us by email: [email protected]. Both channels are available in Bengali and English.
The acx24 support team is online seven days a week, 24 hours a day (Bangladesh Standard Time, UTC+6). Day or night, holidays included — send a message on live chat at any time and you will get immediate assistance. Emails are also answered promptly.
Yes, the acx24 support team is fluent in both Bengali and English. The team was built with Bangladeshi players in mind, so you can comfortably explain your issue in your own language and receive a clear answer.
For a faster resolution, have the following ready before reaching out to support: your registered email or username, a description of the issue (when it happened, what you are seeing), and where applicable, a transaction ID or screenshot. The more information you provide, the faster the issue can be resolved.
Yes, any message sent to acx24's official email [email protected] is processed in an SSL-encrypted environment. Keep in mind — the support team will never ask for your password or payment PIN. If anyone asks for this kind of information, treat it as a fraudulent message.
Bonus Terms
To receive the welcome bonus, first create an account at acx24 and make your first deposit. A 100% bonus on your first deposit is given up to a maximum of ৳8,000. For example, if you deposit ৳1,000 you will receive ৳1,000 as a bonus — bringing your total balance to ৳2,000.
The wagering requirement is the condition that determines how much you need to bet in total before you can withdraw bonus funds. At acx24 it is 15 times the bonus amount — not the deposit amount. Example: if you receive a ৳1,000 bonus, you need to place ৳1,000 × 15 = ৳15,000 in bets before you can withdraw winnings from the bonus.
Yes, bonuses have a set expiry period. If the wagering requirement is not met within that time, the bonus and any winnings earned from it may be forfeited. Read the expiry terms carefully when claiming a bonus — this will help you avoid any misunderstanding.
No, the welcome bonus can only be claimed once per account. It is a one-time benefit given to new players on their first deposit. If the same person tries to claim the bonus by opening multiple accounts, it will be considered a rule violation and those accounts may be closed.
The maximum welcome bonus at acx24 is ৳8,000. This means if you deposit ৳8,000 or more, the bonus will be capped at ৳8,000 — for example: depositing ৳18,000 gives a bonus of ৳8,000, bringing the total balance to ৳26,000. No matter how large the deposit, the bonus will not exceed ৳8,000.
VIP Benefits
There are five VIP levels at acx24: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate increases at each level — benefits grow progressively from Bronze through to Diamond. By playing regularly you can move up to higher levels and enjoy better rewards.
Each week a fixed percentage of your total bets is returned to your account as cashback. The Bronze level offers up to 0.2% weekly cashback, Silver 0.4%, Gold 0.6%, Platinum 0.8%, and Diamond 1.0% weekly cashback. This is an ongoing benefit for regular players.
Your VIP level is assessed automatically based on how regularly and actively you play at acx24. The more you play, the sooner you can move up to the next level. Starting from Bronze, you can progress step by step through Silver, Gold, Platinum, and finally reach the top Diamond level. For detailed criteria on level advancement, contact the support team.
In addition to weekly cashback, higher VIP level members receive priority access to special promotions and offers, enjoy faster withdrawal processing, and receive personalised support. Exclusive benefits are also available for Diamond level members. Contact the acx24 support team to learn more.
Staying active regularly is necessary to maintain your VIP level. If you are inactive for an extended period, your level may be re-evaluated. So to remain at a high level such as Diamond or Platinum, you should continue playing at acx24 regularly. The support team is available to help with any questions.
Deposit Questions
The minimum deposit amount at acx24 for any payment method is ৳300. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. Players with a small budget can get started easily.
To deposit with Nagad, log in to acx24, go to the deposit page, and select Nagad as your payment method. Enter the amount (minimum ৳300), then follow the instructions shown to complete the payment via the Nagad app or by dialling *167#. Once the payment is successful, the funds will be added to your account.
To deposit with bKash at acx24, log in, go to the deposit page, and select bKash. Enter the amount, then send money to the bKash number provided by the site. Save your transaction ID at the time of payment — if any issue arises, sharing it with support will help resolve it quickly.
Most deposits are reflected in the account within a few minutes. If the funds have not arrived after waiting a short while, contact live chat immediately or email [email protected]. Provide a screenshot of your payment and the transaction ID — the support team will verify and resolve the matter quickly.
Yes, you can deposit at acx24 directly via bank transfer. Transfers are possible from various Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. The minimum deposit amount for this method is the same — ৳300. Bank transfers may take slightly longer to process.
The minimum withdrawal amount at acx24 is ৳500. Once the request is successfully processed, funds typically arrive in bKash, Nagad, Rocket, or Upay within 5 to 30 minutes. Bank transfers may take slightly longer.
Still have questions?
The acx24 support team is with you 24/7 — get help in Bengali or English at any time.