acx24's Commitment to Responsible Gaming
Know your limits — acx24 provides a full set of responsible gaming tools to protect you, including deposit limits, self-exclusion and time-out. For players 21+ only.
What Is Responsible Gaming?
Online gaming is an enjoyable leisure activity for many people. However, like any form of entertainment, it is best enjoyed consciously and in moderation. acx24 believes every player should be aware of their own capacity and limits.
Responsible gaming means playing within a budget, not chasing lost money, and viewing gaming as a form of entertainment rather than a source of income. On the acx24 platform, we take this seriously and are committed to ensuring a safe and secure environment for all players.
Age Limit & Verification
Our Protection Tools
Deposit Limit
Set a cap on the maximum amount you can deposit on a daily, weekly or monthly basis. Once set, this limit takes effect immediately; an increase to the limit is subject to a waiting period.
Time-Out Feature
If you feel you need a break, take a temporary time-out. You can pause your account for anywhere from 1 day to several weeks. During this period, login and transactions will be completely blocked.
Self-Exclusion
If you feel gaming is getting out of your control, request a long-term self-exclusion. Once active, the account cannot be reactivated before the set period ends.
Loss Limit
Set a cap on the maximum amount you can lose within a given time frame. Once the set limit is reached, your session will automatically be paused temporarily.
Reality Check Reminder
Set periodic notifications to remind you how long you have been playing in a row. These reminders keep you aware of time and give you the opportunity to take a break when needed.
24/7 Support
For any responsible gaming concerns, the acx24 support team is always here for you. Contact us in Bengali or English via live chat or email at [email protected].
Self-Assessment — Some Important Questions
If the answer to any of the questions below is "yes", consider seeking help and contact our support team.
- Are you betting more money than you can afford?
- Are you betting more to try to recover money you have lost?
- Is gaming having a negative impact on your family, friends or work?
- Do you feel uncomfortable or restless when you try to stop gaming?
- Are you spending money set aside for daily expenses on gaming?
- Are you lying to loved ones about your gaming?
How to Use the Tools
From Account Settings
After logging in to acx24, go to the "Account Settings" section. Click on "Responsible Gaming" to find all protection tools in one place — deposit limit, loss limit, reality check, time-out and self-exclusion.
Via Live Chat
If you prefer not to make changes in settings yourself, contact acx24's 24/7 live chat support. Our Bengali-speaking support agents will set the necessary limits or time-out on your behalf.
Via Email
For major steps such as self-exclusion, email us at [email protected]. Clearly state in your email how long you want your account closed. We will act promptly.
Rules for Changing Limits
Reducing a limit takes effect immediately. However, increasing a limit is subject to a review period — this ensures that no harm comes from decisions made in an emotional moment. A self-exclusion cannot be cancelled before its set period ends.
Tips for Building Healthy Gaming Habits
Set a Budget Beforehand
Decide how much you will spend before you start playing. Once that budget is used up, stop playing for the day — regardless of whether you won or lost.
Stick to Time Limits
Do not play for long stretches without a break. Take short breaks every hour and keep the reality check reminder turned on.
Do Not Play on Emotion
Avoid playing when you are angry, sad or stressed. Gaming should be purely for fun and entertainment.
Treat Winnings as a Bonus
Expecting to profit from gaming leads to disappointment. See every win as a bonus, not as a source of income.
Frequently Asked Questions — Responsible Gaming
Play Safely, Play Happily
Use acx24's protection tools and enjoy gaming responsibly.